Return and Exchange Policy
We will gladly exchange merchandise as long as it is unworn, unused, and in its original packaging with all tags, labels, and the original receipt. After receiving and evaluating the exchange merchandise, the customer has to pay the shipping fees for the new article. All exchanges are subject to availability by the time your exchange order is processed, any items(s) that you have requested may be sold out completely. In the event of an exchange of merchandise on a sale, or by means of any other promotional offers, the amount may be recalculated if it was affected by a discounted value on the original transaction if all conditions are not met.
All items will be thoroughly inspected before returns are processed. Refunds will be issued in accordance with the original form of payment. Depending on your bank’s processing time, refunds may take up to 2 billing cycles to be credited to your account. The customer may also return the merchandise in any of our stores, in compliance with our Return and Exchange Policy.
Merchandise must be sent within 30 days of the date of purchase. Returns will be processed within 5-7 business days from the date the item is received at the warehouse. When requesting a refund, the transactions will be processed using the original form of payment. The value credited shall be equal to the value paid for the item, and the transaction shall be conditioned in accordance with the stipulations of the original offer. Shipping fees are non-refundable.
How to Return
- Complete the Return & Exchange Form as instructed and enclose it with your return package and the original receipt.
- Pack & seal the merchandise securely in a box.
- Drop off at any USPS location or your preferred carrier.